Privacy Policy

Introduction

Hercules Plus ("we", "us", or "our") operates the website www.herculesplus.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order for our products.

By using our website, you consent to the practices described in this policy. If you do not agree, please do not access or use our site.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

• Place an order through our PayPal checkout
• Submit a contact form or enquiry
• Subscribe to our newsletter or blog updates
• Participate in surveys or promotional activities

This may include your name, email address, shipping address, and phone number.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Respond to your enquiries and customer service requests
• Send order confirmations and shipping updates
• Improve our website, products, and customer experience
• Analyse website traffic and usage patterns (via Google Analytics)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Payment Processing

All payments are processed securely through PayPal. We do not collect, store, or have access to your credit card or bank account details. PayPal processes your payment information in accordance with their own privacy policy and PCI-DSS compliance standards.

For more information about how PayPal handles your data, please visit PayPal's Privacy Policy.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic site functionality (e.g., navigation, form submissions).
• Analytics Cookies: Google Analytics cookies help us understand how visitors interact with our website. This data is aggregated and anonymous.

You can configure your browser to refuse cookies, though this may affect your experience on our site.

Third-Party Services

We may use third-party services that collect information on our behalf:

• Google Analytics — website traffic analysis
• PayPal — payment processing
• Formspree — contact form submissions

Each third-party service has its own privacy policy governing the use of your information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 12 months. Order-related data is retained for the legally required period.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via our contact page.

Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us via our contact page.

Last updated: January 2026